At Eternal8, we take pride in delivering carefully crafted, high-quality jewelry. All items are thoroughly inspected before dispatch. However, if your product arrives damaged, we are happy to offer an exchange under the following conditions:

🔸 No Returns – Exchange Only for Damaged Items

We do not accept returns. Exchanges will be processed only in the event of damage during transit or a manufacturing defect.

🔸 Mandatory Conditions for Exchange:

  • Damage must be reported within 24 hours of delivery.
  • An unboxing video is required starting from the moment the tamper-proof outer packaging is being opened.
  • The item must be unused, unworn, and in its original packaging with all tags intact.
  • Exchange requests without proper video proof will not be accepted.

🔸 How to Request an Exchange:

  1. Email us at eternal8.shopping@gmail.com within 24 hours of receiving the product.
  2. Attach the unboxing video and your Order ID.
  3. Describe the issue briefly.

🔸 Exchange Processing:

Once the exchange is approved, the exchanged products will be dispatched and delivered within 7 business days.

âť—Important Notes:

  • No exchanges are accepted for reasons such as “change of mind” or “not liked the design.”
  • Products customized or made-to-order are not eligible for exchange.
  • We reserve the right to reject requests not meeting the above criteria.
  • 🔸 REFUND POLICY:
  • No Refund Policy, We do not accept any refunds. Once the payment is made its final.

Thank you for shopping with Eternal8 – where brilliance meets trust. ✨